Privacy Policy
At Argyll Guest House, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
Last updated: January 2025.
1. Who We Are
Argyll Guest House
970 Sauchiehall Street, Glasgow G3 7TH
Email: info@argyllguesthouseglasgow.co.uk
Telephone: 0141 357 5155
For the purposes of data protection law, we are the “data controller” of your personal information.
2. Information We Collect
a. Information You Provide to Us
• Booking Information: When you make a reservation, we collect your name, email address, postal address, telephone number, payment details, and any special requests or preferences.
• Contact Forms: Information provided when you fill out forms on our website, including enquiries or feedback.
• Marketing Communications: Preferences in receiving marketing from us and your communication preferences.
b. Information We Collect Automatically
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Cookies: We use cookies to enhance your experience on our website. (See Section 7 for more details.)
c. Information from Third Parties
• Booking Partners: Information received from third-party booking platforms you may use to make a reservation with us.
• Analytics Providers: Such as Google Analytics, to help us improve our website.
3. How We Use Your Information
We use your personal information for the following purposes:
• To Process Bookings and Transactions
• Manage reservations, process payments, and provide confirmations.
• To Communicate with You
• Respond to enquiries, send booking confirmations, and provide customer support.
• For Marketing Purposes
• Send promotional offers, newsletters, and updates if you have opted in to receive them.
• To Improve Our Services
• Analyse usage data to enhance our website, products, and services.
• Legal Obligations
• Comply with legal and regulatory requirements, such as record-keeping and fraud prevention.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
• Performance of a Contract
• Processing necessary to fulfil your booking and provide services.
• Consent
• For sending marketing communications when you have given explicit consent.
• Legitimate Interests
• To improve our services and for administrative purposes.
• Legal Compliance
• To comply with legal obligations and regulatory requirements.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
• Booking Information: Retained for [Insert Time Period], in line with tax and accounting regulations.
• Marketing Data: Retained until you opt out or withdraw consent.
6. Your Rights
Under data protection laws, you have the following rights:
• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal information where there is no good reason for us to continue processing it.
• Objection: Object to processing of your data where we are relying on legitimate interests.
• Restriction: Request suspension of processing your personal information.
• Data Portability: Request transfer of your personal information to you or a third party.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 1.
7. Cookies Policy
We use cookies and similar technologies to enhance your experience on our website.
a. What Are Cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
b. How We Use Cookies
• Essential Cookies: Necessary for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Used to recognise you when you return to our website.
c. Managing Cookies
You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.
• Encryption: All sensitive information is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Personal data is accessible only by employees who need access to perform their duties and are bound by confidentiality obligations.
• Regular Monitoring: Our systems are regularly monitored for vulnerabilities and attacks.
9. Third-Party Disclosure
We do not sell or rent your personal information to third parties. We may share your data with:
• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, under confidentiality agreements.
• Legal Obligations: Government bodies and law enforcement agencies when required by law.
10. International Transfers
Your personal information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.
11. Third-Party Links
Our website may contain links to third-party websites. We have no control over these sites and are not responsible for their privacy policies. We encourage you to read the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us:
Argyll Guest House
970 Sauchiehall Street, Glasgow G3 7TH
Email: info@argyllguesthouseglasgow.co.uk
Telephone: 0141 357 5155
15. Complaints
If you are dissatisfied with our use of your personal information, you have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Your privacy is important to us, and we are committed to safeguarding your personal information.